Enhancing Building Performance with Tiered Service Solutions

By Nate Manning, President, Building Solutions North America, Johnson Controls
Businesses and organizations around the world are still battling the everyday challenges brought on by the pandemic, from remaining compliant with safety guidelines to planning for an unpredictable 2021. Amidst this uncertainty, facility managers must continue to deliver a safe, efficient and comfortable building environment, no matter what.

As our customers share how their needs continue to change, we recognize that it’s more important than ever to align and optimize our offerings to meet those needs. Based on this feedback, we’re excited to announce Johnson Controls new Tiered Service Solutions – powered by OpenBlue. Our enhanced suite of security, HVAC and controls, fire and life safety services provide unprecedented value to our customers by driving Healthy Building outcomes that matter most. Combining innovative technology with the latest building services, our customers are empowered to meet their challenges head-on to deliver optimal building performance, no matter what. Leveraging data-driven insights, our Tiered Service Solutions enable proactive building management, allowing our customers to focus on what matters most.

Technology powers people, and people power success
It’s true what they say: technology is only as smart as the people who use it. Johnson Controls Tiered Service Solutions are made possible by our team of experts. Our local teams and technicians work closely with customers to drive critical business outcomes through digital innovation. Organized into four increasing levels of service – Essential, Enhanced, Expert and Optimum – our new Tiered Service Solutions maximize equipment performance and lifecycle, efficiency, occupant comfort and compliance, while minimizing operating costs, unplanned downtime and energy use.

These Tiered services allow us to customize our offerings like never before. No two buildings or businesses are alike, especially during a pandemic, and our customers deserve solutions and strategies that are tailor-made to meet their evolving needs regardless of size or budget. Our suite of service solutions enables our customers to drive their preferred outcomes with improved efficiency.

Our Tiered service offerings enhance every aspect of building management, including:

• Enhanced security that protects occupants from the unexpected: Our flexible and Tiered security services leverage advanced data insights to create a safer building. Security managers are given the tools they need to mitigate risk, enhance cybersecurity initiatives and streamline security management. As a result, they have more time in the day and their facilities are safeguarded against the unexpected.
• Data-driven HVAC and Controls preventative maintenance: Johnson Controls digitally-enabled HVAC and controls services extend asset life and uptime through data-driven preventative maintenance that optimizes operating costs and equipment reliability. Through predictive diagnostics and expert maintenance support, we make buildings more sustainable, cost-efficient and comfortable.
• 24/7 fire and life safety system monitoring: Real-time diagnostics, monitoring and data analytics ensures proactive maintenance, resulting in enhanced system performance and false alarm reduction. With our award-winning AI analytics, facility managers can prevent system malfunctions before they happen to enable equipment uptime and maintain a safer environment for all.

These service offerings are powered by OpenBlue digital technology, allowing Johnson Controls technicians and their local partners to translate digital information into clear, actionable insights for advanced security, HVAC and controls, fire and life safety system performance. From hospitals, to schools, to office buildings, Johnson Controls Tiered Service Solutions help customers create highly intelligent and efficient buildings that drive their missions forward every day. At Johnson Controls, we transform the environments where people live, work, learn and play.

Want to learn more about Johnson Controls Tiered Service Solutions? Contact your local Johnson Controls representative or visit https://www.johnsoncontrols.com/openblue/openblue-tailored-services.