OpenBlue Services

We utilize data-driven insights and analytics capabilities to facilitate timely, effective decision-making.

Our AI-based service options include predictive maintenance, remote diagnostics, and advanced monitoring.

You get the best of both worlds with Johnson Controls – the reach and resources of a global network, plus the proactive communication and technical expertise of our local account teams.

We tailor your Planned Service Agreement to meet your priorities.

This is service the way you want it.

With innovative service methods and capabilities we are offering better fire system performance, reliability and code compliance with advanced connected life safety services and technologies, combined with extensive industry knowledge and training.

• Remote service support speeds response and issue resolution.
• Predictive diagnostics reveal deficiencies and extend equipment life.
• Connected systems provide automatic notifications to help prevent system failures.

The innovative tailored services for building automation and controls powers our customers’ mission for healthy, respectfully secure, and sustainable buildings. These new service offerings leverage new technology from Johnson Controls OpenBlue to power remote, contactless services and AI-infused data analytics that produce valuable insights. 

• Remote monitoring to alert potential issues. Periodic reporting on alarm activity for use in managing and reducing nuisance alarms. 
• Remote Assistance for system changes such as schedules, setbacks, setpoint changes as well as adding and removing equipment from the system. 
• Johnson Controls OpenBlue Enterprise Manager software to analyze system data to identify energy efficiency and equipment improvement opportunities.